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Customer Care
Our commitment to Customer Care entails proficiently handling customer concerns, providing timely solutions, and ensuring resolution follow-up. We meticulously document interactions, manage accounts, and uphold communication protocols and company policies. Our dedication extends to going the extra mile in engaging with our valued customers.
FAQs
Our products are NOT – Kosher or Organic. Our products ARE – Gluten Free
How many pickles come in each size container? 6-7
What is the shelf life of your products? 2 Months
Are any of your pickles made with sugar? Yes
Do your products need to be refrigerated? Yes, our products should be refrigerated immediately upon receipt to prolong the shelf life. They are made with natural ingredients and will stay fresher, crisper and crunchier when cold. It is not recommended to eat them room temperature.
Where do you ship? We ship via USPS within the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. Unincorporated Territories, or internationally. We do not ship to PO boxes or FPO or APO addresses.
How do I know you received my order? After you submit an order you will receive a confirmation email with the order details, including your order number. Please review the information to ensure it is correct. You will receive another email with the tracking number after your order has shipped.
What if I entered the wrong shipping address? Please notify us immediately if you notice an error in the shipping address. We can update the shipping address if your order has not yet shipped. If the order has left our facility, there will be an additional charge of $25 to modify or redirect the shipment. We will not refund or replace orders that were not delivered as scheduled due to an incorrect address.
How is my order packed? We use HDPE plastic containers for shipping. Our containers are hand-packed with a tamper resistant lid to prevent leakage. We pack all orders with the freshest products available. Also, we ship room temperature to preserve the Fermentation process/freshness during transit. You MUST Refrigerate immediately Note : Products should be refrigerated as soon as possible after arrival.
When will my order ship? Orders are processed and shipped Monday – Wednesday, excluding U.S. federal holidays. PleaseNote: if your order is received after the 3:00pm ET shipping cut-off time, it will be processed the following business day.
How much is shipping? The shipping cost is calculated at checkout, based on the items in your order and the delivery address.
What if I’m not home when my order arrives? We do not require a signature for delivery. D Green Pickles is not responsible for lost or stolen packages, or orders placed with an incorrect address. If you send a gift, please tell the recipient to expect the delivery. For first time customers, if a delivery is refused or is otherwise undeliverable, we will send you a small size replacement sample at no additional cost.
What happens if my delivery is delayed? D Green Pickles is not responsible for packages that are delayed due to carrier issues or inclement weather. However, we do our best to track potential weather conditions that could affect delivery of your order. If your order arrives late and is perished , you must file a claim on your own behalf with USPS.
What if an item arrives damaged? Any damaged product must be reported to orders@thelovepickles.com within 7 days of receiving your order. We would appreciate photos of damage via email for our records. After receipt of your email, we will replace the product at no additional charge, one time only, for first time customers. Product damage reported after 7 days is not eligible for replacement. We do not refund the shipping fee. NOTE: If shipping fees increase significantly, we reserve the right to only issue a refund and not ship a replacement product.
Can I return my order? We do not accept returns of perishable items, but we stand behind our products 100%. If there is a problem with the quality of a product, please contact us within 7 days of receiving your order at orders@thelovepickles.com. As the taste of pickled products is subjective, we do not refund or replace items that are not to your liking, for example - too soft, too crunchy, too spicy, not spicy enough, etc.
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